Frequently Asked Questions >>
 
GENERAL QUESTIONS
Does Advantor have any authorized Dealers or Distributors?
Where can I find Advantor Contact Information?
How can I apply for one of Advantor’s open positions listed in the Careers section?
What does Advantor offer for system maintenance?
 
ADVANTOR PRODUCT QUESTIONS
Are Advantor products UL Listed?
Where can I find Advantor product documentation?
What are the definitions for Class I and II supervisions?
What class of line supervision does the standard Infraguard panel utilize?
What class of line supervision does the SCIF GUARD utilize?
DCID 6/9 requires 128-bit or greater encryption for communication in SCIF's. Does the SCIF GUARD meet this requirement?
Who is independent agency that certified the encryption and is a copy of the certificate available?
Is the SCIF GUARD compatible with my version of ASN?
What do I need to be compatible with the Infraguard Panel?
Is there a specification sheet available for SCIF GUARD?
DCID 6/9 requires that intrusion detection equipment (IDE) complies with UL 2050. Does this equipment meet that requirement?
I have an ASN 4.0 system. What do I need to upgrade to ASN 5.0?
I have 7581UL3 hardware. Should I consider upgrading my hardware also?
 
GENERAL QUESTIONS
 
Q: Does Advantor have any authorized Dealers or Distributors?
A: No. Advantor is the sole dealer and distributor of Advantor products.
 
Q: Where can I find Advantor Contact Information?
A: Advantor Contact Information can be found by clicking here.
 
Q: How can I apply for one of Advantor’s open positions listed in the Careers section?
A: Apply for open positions at Advantor by sending your resume to careers@advantor.com with the job title in the subject line, mailing your resume to Advantor Systems Corporation Human Resources Department 12612 Challenger Pkwy Ste 300, Orlando, FL 32826 or faxing your resume to (407) 926 - 5151.
 
Q: What does Advantor offer for system maintenance?
A: Advantor offers a range of customized solutions, from telephone support only to on-site preventative maintenance, emergency service or even full time system administration. For more information regarding our customizable maintenance plans, please visit our Service Plans page. Please contact us for more details and pricing options.
 
ADVANTOR PRODUCT QUESTIONS
 
Q: Are Advantor products UL Listed?
A: Advantor maintains several UL listings for our main products. Fill out the Request Information form or contact info@advantor.com to obtain copies.
 
Q: Where can I find Advantor product documentation?
A: Advantor product documentation can be found by visiting the Solutions section of the Advantor website, selecting the system type on the side bar, and navigating the product pages linked at the bottom of the page or by sending a request to info@advantor.com.
 
Q: What are the definitions for Class I and II line supervisions?
A: DCID 6/9 defines the classes of line supervision as:

CLASS I: Achieved through the use of DES or an algorithm based on the cipher feedback or cipher block chaining mode of encryption. Certification by NIST or another independent testing laboratory is required.

CLASS II: Refers to systems in which the transmission is based on pseudo random generated or digital encoding using an interrogation and response scheme throughout the entire communication, or UL Class AA line supervision. The signal shall not repeat itself within a minimum six month period, Class II security shall be impervious to compromise using resistance, voltage, current, or signal substitution techniques.
 
Q: What class of line supervision does the standard Infraguard Base panel utilize?
A: The Advantage plus Base panel communicates with Advantage Suite for Networks (ASN) using UL Class AA line supervision. DCID 6/9 defines UL Class AA line supervision as Class II line supervision.
 
Q: What class of line supervision does the SCIF GUARD utilize?
A: The SCIF GUARD utilizes the more stringent Class I line supervision, including AES 128-bit encryption as required in DCID 6/9 & JAFAN 6/9.
 
Q: DCID 6/9 requires 128-bit or greater encryption for communication in SCIF's. Does the SCIF GUARD meet this requirement?
A: Yes. The SCIF GUARD system utilizes NIST and FIPS approved 128-bit AES encryption that meets the DCID 6/9 Class I line supervision requirements.
 
 
Q: Who is the independent agency that certified the encryption and is a copy of the certificate available?
A: The SCIF GUARD delivers DES encryption key management in accordance with ANSI x9.17 and is certified by the National Institute of Standard Technology (NIST) using the Uniguard V-34 chip under certificate No. 79. A copy of the NIST certificate can be found by clicking here.
 
Q: Is the SCIF GUARD compatible with my version of ASN?
A: The current version of the SCIF Guard system requires ASN 5.0 for compatibility. Older Advantage Plus SCIF Guard systems are compatible with all versions of ASN, however the legacy Advantage Plus SCIF Guard does not meet current AES encryption requirements. While these do not need to be replaced in existing operational SCIFs, they cannot be used in new installations.
 
Q: What do I need to be compatible with the Infraguard Panel?
A: ASN 5.0 for IDS or SF/Xi for Access Control only.
 
Q: Is there a specification sheet available for the SCIF GUARD?
A: Yes, a copy of the specification sheet for SCIF GUARD is available in .pdf format by clicking here.
 
Q: DCID 6/9 requires that intrusion detection equipment (IDE) complies with UL 2050. Does this equipment meet that requirement?
A: Yes, the SCIF Guard is capable of meeting UL 2050 requirements. Note that UL 2050 certificates are site-specific and require a UL listed monitoring station. For this reason, UL 2050 Certificates are required for Contractor Operated Monitoring Stations but are NOT REQUIRED for Government operated monitoring stations (e.g. Military Police Law Enforcement Desks) to comply with DCID 6/9 requirements.
 
Q: I have an ASN 4.0 system. What do I need to upgrade to ASN 5.0?
A: Two types of upgrades are possible; a hardware/software upgrade or a software only upgrade. If your ASN 4.0 system is operating on 7581UL3 or higher hardware, then a software upgrade is possible. If your system operates on 7581UL2 or earlier hardware, then a hardware upgrade is also needed.
 
Q: I have 7581UL3 hardware. Should I consider upgrading my hardware also?
A: Yes; this is worth considering so that your hardware and software are "balanced". Otherwise, you may need to upgrade or replace your hardware sooner than would be necessary (due to age or maintenance) resulting in an overall greater cost than if both hardware and software were replaced at the same time.
 
 
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