Service Plans >>

Advantor is fully committed to keeping your security system running at peak performance 24 hours a day, 7 days a week. With industry-leading expertise and a deep pool of resources to draw upon, Advantor can quickly identify and apply the skills required to meet any challenge you may face. Our team of industry experts has gained a reputation for solving requests in the shortest possible time, providing unparalleled support, and exceeding customer expectations. In the rare event of system downtime, Advantor support provides you with rapid access to technicians and parts so that your equipment is back in full operation as quickly as possible. If a remote solution cannot resolve the problem, the Advantor worldwide network ensures that a solution is available, usually within hours.

At Advantor, we understand that security requirements and challenges can vary drastically based upon organizational needs. That's why we offer a comprehensive suite of service plans designed to address many different levels of needs. We invite you to look at these options and choose a package that's right for you.
 
Benefits of a Service Agreement:
Provides added protection for your assets
A special 800 phone number for top response
Able to budget system maintenance expenses
Priority scheduling for staff training
Free Software Service Packs

Service Agreement Coverage Options

TIER 1: Depot Level Support

TIER 2: Next Business Day Support

TIER 3: 24 Hours / 7 Days a Week Support

TIER 4: Full Time, On-Site Support

Additional Service Offerings

For more information or a quote on our service plans, please contact Sandra Kinney at (800) ADVANTOR ext 6937.
 
Tier 1: Depot Level Support
The Depot Level Support Agreement provides the basic level of Answer Center support, 24 hours a day / 7 days a week to assist you with software, monitoring equipment and field equipment problems.
Free Software Service Packs provided as they are released, and telephone assistance with Service Pack installation.
If an Advantor Representative is dispatched for on-site service, the service is charged at 10% off the standard rate. The customer is responsible for paying the travel cost and expenses.
Tier 1 Support can be augmented with additional service options.
 


Tier 2: Next Business Day Support
Includes total support of all Advantor systems, as well as other manufacturers' equipment should you decide to include the service in your service package.
Advantor Answer Center telephone support is available 24 hours a day / 7 days a week to assist you with software, monitoring equipment and field equipment problems.
Free Software Service Packs provided as they are released, and telephone assistance with Service Pack installation.
Next business day response by an Advantor representative to service those problems not resolved through the Answer Center within 24 hours of problem reporting.
Next business day response by an Advantor representative to service those problems not resolved through the Answer Center within 24 hours of problem reporting.
Include parts replacement should there be a problem with a critical monitoring component, or any other Advantor-installed equipment as part of this contract. These parts will be shipped via standard Federal Express overnight service.
Tier 2 Support can be augmented with additional service options.
 


Tier 3: 24 Hours / 7 Days a Week Support
Includes total support of all Advantor systems, as well as other manufacturers' equipment should you decide to include the service in your service package. 
Advantor Answer Center telephone support is available 24 hours a day / 7 days a week to assist you with software, monitoring equipment and field equipment problems.
Onsite Advantor representative within 4 hours from an Answer Center dispatch.
Free Software Service Packs provided as they are released, and telephone assistance with Service Pack installation.
Includes parts replacement should there be a problem with a critical monitoring component, or any other Advantor-installed equipment. These parts will be shipped via standard Federal Express overnight service.
Tier 3 Support can be augmented with additional service options.
 


Tier 4: Full Time, On-Site Support
A full-time Advantor representative provides onsite dedicated support and is assigned to take care of all physical protection system needs, to include software, monitoring equipment, and field equipment. 
Immediate response and onsite service of all alarm requirements by the onsite Advantor representative.
Advantor Answer Center telephone support is available 24 hours a day / 7 days a week to assist you with software, monitoring equipment and field equipment problems.
Free Software Service Packs provided as they are released, with installation by the onsite Advantor representative.
Technical and Operational training provided to new security and maintenance personnel by the onsite Advantor representative as new personnel are hired and as people rotate to take over duties related to the physical protection system.
Includes parts replacement should there be a problem with a critical monitoring component, or any other Advantor-installed equipment. These parts will be shipped via standard Federal Express overnight service.
Tier 4 Support can be augmented with additional service options.
 


Additional Service Offerings

Manufactured Parts Replacement
The manufactured parts replacement service product extends the warranty beyond the standard 24 months for the term of the Service Agreement. If an Advantor-manufactured product should be damaged through standard operation, Advantor will replace the manufactured product with a new or like product from the same product line. Should Advantor stop the manufacturing of the product in question during the term of the Service Agreement, Advantor will replace the product with like models of similar or greater quality as specified in the original configuration.

Monitoring System Preventive Maintenance
Advantor will provide one comprehensive onsite inspection of the monitoring system including all hardware and peripheral devices. The inspection will include the following:
Test and inspect all console cabling and connections
Test all power supplies and adjust voltages as necessary
Conduct full system tape back up and back up verification
Run test on system applications and OS diagnostic reports
Clean computers, re-seat all boards and chips
Clean floppy, tape, and CD drives
Clean and adjust dye-sublimation printer (if applicable)
Clean and adjust printers
Verify operation of signature pad (if applicable)
Verify operation of CCTV equipment (if applicable)
Update software with any software service packs of the configuration purchased
Provide system maintenance report for onsite personnel

Field Equipment Preventive Maintenance
Advantor will provide one comprehensive onsite inspection of all Field Equipment. The inspection will include:

Visual inspection of all sensors, visible wire and access control equipment
Walk-test of all sensors to ensure proper equipment performance
Lubrication of all moving parts
Functional test of all devices
Battery status test, including simulation of AC power loss
Test documentation
Maintenance documentation
Inventory of spare parts and recommendation for spares inventory
Total system status and recommendations report


Certification Training
Certification training is offered in both the Operational and Technical disciplines. Certification training courses are intensive, with hands-on experience, refresher of fundamental concepts and a Certification Examination. The class may be arranged onsite, or at the Advantor Orlando, Florida location. Classes held for up to 10 people per class, Special requests should be submitted for consideration.

Refresher Training

Refresher training is available for both the Operational and Technical disciplines. This training curriculum is geared towards new and current monitoring personnel and technical maintenance personnel. We offer a full spectrum of topics, covering fundamental concepts to advanced functions. Refresher training can be provided onsite or at the Advantor Orlando, Florida location. Classed are held for up to 10 people per class.

For more information or a quote on our service plans, please contact Sandra Kinney at (800) ADVANTOR ext 6937.
 
 
Copyright © 2013 Advantor Systems Corporation. All rights reserved.
Advantor Systems Corporation is proud to be an equal opportunity employer, M/F/D/V.