Select the services below with the associated options to customize a Service Plan that fulfills all your security requirements and organizational needs.

All Service Programs include the following as a standard:

• 24 Hour Technical Support Center Service
• Software Service Packs

Choose an On Site Response Option

• Full Time (Onsite) Tech includes the following Options
  • Select response time
    • 4 Hour response time
    • 8 Hour response time

or

• Emergency Response
  • Select response time
    • 24 Hour response time
    • 48 Hour response time
    • 72 Hour response time

Choose a Parts Support Option

• Depot Level Maintenance
• Advanced Parts Replacement
• Extended Parts Warranty

Choose Preventive Maintenance Option(s)

• Monitoring System Preventive Maintenance
  • Head End PM-ASN
  • Head End PM- SFXi
  • Head End PM- CCTV
    • Select an occurrence
      • Annual
      • Semi-Annual
      • Quarterly
      • Other
• Field Equipment Preventive Maintenance
  • Field Equipment PM-IDS
  • Field Equipment PM- ACS
  • Field Equipment PM- CCTV
    • Select an occurrence
      • Annual
      • Semi-Annual
      • Quarterly
      • Other

Choose Training Option

• Refresher Operational Training
• Refresher Technical Training
  • Select an occurrence
    • Annual
    • Semi-Annual